Refund policy

Returns & Refund Policy

I hope you and your four-legged family member love your Bark & Bloom order. As each item is handmade with care, please take a moment to check sizing and product details before placing your order.

Returns

For non-personalised items, you have the right to cancel your order within 14 days of receiving it. Please contact me within this period at barkandbloomcollective@oulook.com to let me know you would like to make a return.

Once you have notified me, your item should be returned within 14 days.

Items should be returned in their original condition. You may handle the item as you reasonably would when examining it in a shop, but a deduction may be made from your refund if its value has been reduced through handling beyond what is necessary to establish its nature, characteristics and function.

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item. I recommend using a tracked postal service, as returned items remain your responsibility until they reach me.

Please contact me before sending a return so I can provide the appropriate return instructions and address.

Personalised & Custom-Made Items

Items that are made to your specifications or personalised especially for you cannot normally be returned or cancelled simply because you have changed your mind.

This does not affect your statutory rights. If a personalised or custom-made item is faulty, damaged or not as described, please contact me and I will be happy to help.

Faulty, Damaged or Incorrect Items

Every Bark & Bloom item is handmade and checked before being sent out. However, if your order arrives faulty, damaged or you receive the wrong item, please contact me as soon as possible at barkandbloomcollective@outlook.com, including your order number and photographs where appropriate.

I will work with you to put things right. Your statutory rights are not affected.

Refunds

Once a returned item has been received, I will let you know and process any refund due as soon as possible and within the timescales required by law.

Where you exercise your legal right to cancel a non-personalised online order, your standard outbound delivery charge will also be refunded. If you chose a more expensive delivery option, any additional delivery cost above the standard delivery charge will not be refunded.

Refunds will normally be made to your original payment method.

Questions

If you have any questions about an order or return, please contact:

Bark & Bloom Collective
barkandbloomcollective@outlook.com